Reference

What You Agree To When You Use hatimanis88

These terms set out the rules that apply to your account, your transactions via DANA, OVO, or GoPay, and your access to the hatimanis88 lobby — wherever local law permits.

Account Holder ResponsibilityLocal Payment Rules ApplyAccess Subject to Local LawOne Account Per PersonWe Reserve the Right to Update
hatimanis88 What You Agree To When You Use hatimanis88
ACCOUNT SECURITY

How We Protect Your Account and Data

Security and data handling are built into how hatimanis88 operates, not added as an afterthought. Your account credentials are stored using industry-standard encryption. Session tokens expire after inactivity, so stepping away from your mobile browser does not leave your account exposed. We collect only the data needed to operate your account, verify your identity for payment processing, and comply with applicable regulations. We do not sell your personal data to third parties. If you want to know what data we hold, or request a correction, contact support with your account ID and we will respond within the timeframe required by applicable law.

Data We Collect

We collect your registration details, device identifiers, and transaction records — including DANA, OVO, and GoPay payment references — to operate your account and meet verification requirements.

Cookie Use

Cookies keep your session active across pages and remember your lobby preferences. You can manage cookie settings in your browser; disabling them may affect how some features load on mobile.

Account Security Steps

We use OTP verification at login and for withdrawal requests. If you notice activity on your account that you did not initiate, contact live chat immediately to freeze the account.

Data Retention

We retain account and transaction records for as long as required by applicable regulations. Once that period ends, records are deleted or anonymised in line with our internal data schedule.

TERMS CONTACT

Reach Us About These Terms

If any clause in these terms is unclear, or if you need to raise a concern about how they apply to your account, our support team is available to help. You can reach us through live chat directly in the lobby, or via the email address listed in your account settings. We aim to respond to terms-related queries within one business day. For urgent account issues — such as a disputed transaction via OVO or a login access problem — live chat is the faster path.

Team online

Live Chat

Open the chat widget from inside your account lobby. Available around the clock for account and terms queries, including payment disputes via DANA, OVO, or GoPay.

Email Support

Send your query to the support address in your account settings. Include your registered account ID so we can locate your record and respond accurately.

Account Help Centre

The Help section inside your account covers common terms questions — account limits, wallet verification steps, and what happens when a transaction is flagged for review.

Common Questions About These Terms

These are the questions we hear most often about how our terms work in practice — covering your rights, your account data, and what to do if something is unclear.

Access depends on local law and is available only where regulations permit. It is your responsibility to confirm that using the platform is lawful in your location before opening an account.

We post the revised terms here with an updated date. Continuing to use your account after the update takes effect means you accept the new version. We recommend checking this page periodically.

No. Each person may hold only one account. Duplicate accounts breach these terms and may result in both accounts being suspended and any pending withdrawals being held for review.

Contact support via live chat or the email address in your account settings. Include your registered account ID. We will respond within the timeframe required by applicable law in your region.

Raise the dispute through live chat as soon as you notice the issue. Provide the transaction reference from your wallet app. We will investigate and update you on the outcome within a reasonable timeframe.

Yes. We may suspend or close an account that breaches these terms — including cases of multiple accounts, identity mismatches, or fraudulent payment activity — pending investigation and review.